COVID-19

COVID-19 Business Contingency Plan

It remains pretty much business as usual for us at Proserve, however as Coronavirus spreads, we felt it was appropriate to update you on what we are doing to minimise any potential disruption and continue to provide you with the service you have come to expect from us.

We already have plans in place for such an event and have reviewed this in light of Coronavirus. As part of our plan, we are;

  • Following the Government guidelines to reduce the risk of onfection and spread of the virus
  • Using skype and telephone conferencing wherever possible to remove the need for face-to-face meetings and travel
  • Identifying and protecting vulnerable employees
  • Whilst some of our staff already have teh facility to work from home we are exxtending this to all who can access our integrated systems
  • Head office will be manned on a rota by one staff member at a time only with effect from Monday 23/03/20 until further notice so please bear this in mind when guaging response times. Send e-mails to admin@proservewales.co.uk rather than individual email addresses
  • We have advised our enforcement agents on how to reduce the risk of infection to themselves and the people they come into contact with
  • Encouraging telephone follow-up where appropriate