Social Value

What is social value?
In 2013, The Public Services (Social Value) Act came into force. It requires people who commission public services to think about how they can secure wider social, economic and environmental benefits. Social value offers a way to understand and generate real value for money while supporting key social outcomes. We understand that business cannot be solely motivated by profits and we have a responsibility to maximise social value effectively.

But understanding and securing it often requires thinking outside the box. Proserve can help local authorities benefit economically simply because our recovery rate outstrips our larger competitors. For example, a recent survey estimated that the national average recovery rate for Penalty Charge Notices was 29%. Ours well exceeds 60% across the board. As far back as 2014 this was recognised when we were finalists (the first and only ever enforcement agents) at the British Parking Awards.

But what does a small organisation like ours do with regard to social value?
We encourage and support staff to further their education and are very proud of those who have availed themselves of the opportunity and achieved recognised qualifications to further their career prospects. We support and have supported a number of worthy causes such as providing financial assistance to a second-year nursing student to spend a week placement supporting pilgrims to Lourdes (that has to be the chance of a lifetime (

As the business grows, we hope to create employment opportunities in our local community, especially for those who face barriers when looking for employment and increase the representation of those people in the work environment. We hope by effective stewardship, we can influence other businesses to help tackle inequality in the workplace as we have done ourselves. Despite being a relatively small team we are extremely diverse in respect of race and gender. There are no barriers to success in our family.

Proserve are proud to have paid at least the living wage before the concept came into being and will continue to do so long into the future. We have a strong belief that our staffs wellbeing is of the utmost importance and offer mental and practical support. We believe that this has led to our low staff turnover with one member of staff being employed for over 20 years!

Proserve have been taking responsibility to fight climate change so have made changes to the way we do business. When sourcing suppliers and contractors we initially look locally, as we understand the necessity to lower our carbon footprint and support environmental protection. By supporting local businesses, we are supporting the entire community.

We do what we can but will always continue to attempt to do more.